Maintenance Plans That Keep Small Problems Small
The unglamorous work that prevents the expensive emergency.
A website is not a purchase, it is a possession — closer to a vehicle than a piece of furniture. Left alone for a year, plugins fall out of date, an SSL certificate lapses, the contact form silently stops delivering, a payment gateway changes its API, and the backup nobody ever tested turns out to be empty. Every one of those is cheap to prevent and expensive to fix once a customer has noticed.
Maintenance plans cover exactly that: updates applied on a staging copy before they touch production, verified backups, uptime and SSL monitoring, security scanning, and a set number of content or development hours each month so small changes do not need a quote and a purchase order. You get a monthly report showing what was updated, what was fixed and what needs a decision.
What is included
Core, plugin and dependency updates
Applied on staging first, tested, then deployed — never straight onto the live site and hoped for.
Verified backups
Daily offsite backups with periodic test restores, because an unverified backup is only a rumour.
Security monitoring
Malware scanning, firewall rules, login protection, file integrity checks and rapid response if something gets through.
Uptime and performance checks
Round-the-clock uptime monitoring, SSL expiry alerts and monthly speed reports with fixes applied.
Content and small changes
An included block of hours each month for text edits, new pages, image swaps, banners and price updates.
Priority support
A direct line on WhatsApp for anything urgent, with defined response times rather than a ticket queue.
Why it is worth doing properly
- Updates tested on staging, so a plugin release never takes your site down
- Backups that have been restored at least once and are known to work
- Included hours mean routine changes happen the same week you ask
- One person who already knows your site rather than a new agency every time
Technology used
Chosen to suit the project and your team, not to pad an invoice.
From first call to launch
The same seven steps on every project, so you always know what happens next.
Discovery call
A straight conversation about what the business does, what is not working and what success looks like. No slide deck. If I am not the right fit for the project, I will say so here rather than three weeks in.
45-60 minutesWritten scope and fixed quote
You get a document listing exactly what will be built, what is excluded, the timeline in milestones and a fixed price. Nothing starts until you have read it and agreed. The scope is yours to keep either way.
2-4 daysDesign you can click
Wireframes first for structure, then visual design. For websites you approve a working page in the browser rather than a flat image, so what you sign off is genuinely what gets built.
1-2 weeksBuild in visible milestones
Development runs in two-week milestones on a staging URL you can open any time. You see progress as it happens instead of receiving a status report about work you cannot verify.
2-16 weeksTesting and your review
Cross-browser and mobile testing, speed and security checks, and a review round where your team uses the system properly and lists what needs changing before launch.
3-7 daysLaunch and handover
Deployment, analytics and Search Console setup, a walkthrough recording for your team, documentation, and full credentials handed over. You own everything, including the source code.
1-2 daysSupport after launch
A warranty period covering any bugs at no charge, then an optional maintenance plan for updates, backups, monitoring and new features. No lock-in either way.
OngoingMaintenance — common questions
The questions that come up on almost every enquiry, answered honestly.
What does a website AMC actually include?
Do you maintain sites you did not build?
What if I need more work than the plan covers?
Is maintenance necessary for a simple static website?
Can I cancel anytime?
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Read moreReady to start your maintenance project?
Tell me what you are trying to build or fix. You will get an honest opinion, a written scope and a fixed price — with no obligation to go ahead.
Reply within one working day Fixed written quote You own the code